EvoVIII
03-17-2004, 10:54 PM
Since Last year November, my Passenger Seat was having rattling/funny noise so I bring it back to Hayward Mitsubishi since i got my car there,they found the noise and it did come from the passanger seat and they said they will call the tech line and try to fix it for me, but I have been waiting and waiting and they told me to call them back tomorrow, then tomorrow then tomorrow and so on, i been back and forth but they don't do shit!! all they do is I'll call the Tech line for you tomorrow. I got so piss coz i have waited for more then 4 months already, so I went back today again and give him a pretty pissed look, I said "since you guys can't do anything give me the number and I will call them myself" he then gave me a # but is not for Customer Care, not Customer service, but for Fincinaling cars and Brosure Catalog... WTF?? So i find the Customer Care myself and told them the problem and she gave me a Case number and open a file up for me, what they told me to do is call back to Hayward Mitsubishi and ask for Alliy(service manager).
So I call and ask for Alliy right away, He was very unprofessional, when he pick up the phone he said What? who is this and what do u need with a very mean voice. wtf kinda attitude is this.. so I told him my problem, he said, "well we don't have a solution to fix the seat yet because we havn't encounter this sort of problem with the seat before so why don't you keep waiting or go to another dealer maybe they can help you out" I got so damn piss and I yell back at him and said, HEY LOOK, I brought the car from you guys and I live right in Hayward, why would I want to drive down to San Jose or go Across San Mateo bridge to go to another dealer? fukin and he said since u are not satistify with our service go to another dealer just like if you go to a Resturant, their food is no good, you won't go back there again right? and telling me all this bullshit that doesn't even make sense, how da fuck my car got to do with a Resturant, what kind of customer care is that? i also ask him what if a child sat in that seat and i got into an accident and that seat fell apart? whos gonna be responsible for it? he said can you pull the seat foward and tilt it backwards? if you can you have no problem with you seat and if it does, you can go sue Mitsubishi, not us, he doesn't even care about my safety issues, he also mension if you want good customer service, go get a BMW they will fix it for you rite away because I got 1, but not us because our tech line havn't find a way to fix your problem yet so I will give you 3 options
A: I will call the tech line again tomorrow morning
B: Wait
C: Find another Dealer to help you
My option is I will go down there to see his fuck face tomorrow :x because they have no intension of fixing my car and giving me a fuckin attitude
So I call and ask for Alliy right away, He was very unprofessional, when he pick up the phone he said What? who is this and what do u need with a very mean voice. wtf kinda attitude is this.. so I told him my problem, he said, "well we don't have a solution to fix the seat yet because we havn't encounter this sort of problem with the seat before so why don't you keep waiting or go to another dealer maybe they can help you out" I got so damn piss and I yell back at him and said, HEY LOOK, I brought the car from you guys and I live right in Hayward, why would I want to drive down to San Jose or go Across San Mateo bridge to go to another dealer? fukin and he said since u are not satistify with our service go to another dealer just like if you go to a Resturant, their food is no good, you won't go back there again right? and telling me all this bullshit that doesn't even make sense, how da fuck my car got to do with a Resturant, what kind of customer care is that? i also ask him what if a child sat in that seat and i got into an accident and that seat fell apart? whos gonna be responsible for it? he said can you pull the seat foward and tilt it backwards? if you can you have no problem with you seat and if it does, you can go sue Mitsubishi, not us, he doesn't even care about my safety issues, he also mension if you want good customer service, go get a BMW they will fix it for you rite away because I got 1, but not us because our tech line havn't find a way to fix your problem yet so I will give you 3 options
A: I will call the tech line again tomorrow morning
B: Wait
C: Find another Dealer to help you
My option is I will go down there to see his fuck face tomorrow :x because they have no intension of fixing my car and giving me a fuckin attitude